Looking to improve your customer satisfaction?

Why our consulting?

We are a full service business development group – we build strategies and systems.

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Global consumer insights

What are some solutions to major consumer challenges? Find out the latest updates in customer service.

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Thought Leadership

Work with us to find the best plan of action to move your business forward. Review our services to discover the best multi-pronged approach.

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Turn your casual customers into your biggest fans.

Customer experience

Customer experience (CX) is your customers’ perception of how the company treats them. These perceptions affect their behaviors and build memories and feelings and may drive their loyalty. In other words: if they like you and continue to like you, they are going to do business with you and recommend you to the others.

95% of consumers talk about poor customer service experiences with other people.

– American Express

55% of consumers are willing to pay more for a guaranteed good experience.

– ThinkJar

84% of organizations working to improve CX report an increase in revenue.

– Dimension Data

We help companies identify barriers to delivering outstanding customer service.

Services
Keynote Speaking

Keynote Speaking on topics related to customer service, customer experience and company culture.

Seminars & Workshops

Our mission is to help our clients create and sustain a customer-focused culture.

Training & Motivation

Training and motivating employees to exceed customer expectations with each interaction.

Procedural Evaluation

Ensuring superb customer experiences through employee performance and organizational processes.

Customer Experience

Defining a customer experience of value, integrity, and satisfaction.

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